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30 days for a return.
Upright purchase? Wrong size? You have one month to exchange your decision! You can return your order within 30 days from the delivery.
Consideration! We don't accumulate cash-on-delivery packages.

Make return

The return can be made within 30 days from the moment of receiving the order.

Make return

Clown to the "Make return" tab in My Account if you have placed your order as logged in user.

Return for registered customers

Return for guests

Please note that only products that show no signs of use can be returned.

Basic information
  1. Secure the returned product and place it in a box together with filled and signed returns form.
    If you do not have a Returns Form, download it here.
  2. Click Make return and select the products you want to return, indicating the reason for the return.
  3. Send the parcel back with any shipping method at your expense.
  4. You will receive a refund within 3-5 business days from the moment we verify your parcel. In exceptional situations, this time may be extended to a maximum of 14 days.
  1. If you use the carton in which you received the order - remove the old address label. The package should be carefully sealed and addressed to: S.A., Returns and Complaints Department, Nowy Kisielin - Naukowa 15, Logistics Park Panattoni, 66-002 Zielona Góra
  2. If you return more than one product, you can put them in one parcel.
  3. Please be aware that we do not accept cash on delivery parcels.
  4. Depending on which method of payment you have chosen, you will receive a refund in the same way. If you made the payment through PayPal or PayU, the money will be returned via these services.
  5. Refund will be done within 3-5 business days from the day of the collection. Money will be transferred to the given account number. If you paid via PayU or PayPal then the refund will be carried out through the means of these services.
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Customer Service Office
Phone number
00 4868 422 84 04